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Terms of Use


The access and use of this site «» are subjected to these conditions and to other laws and / or regulations that can be applied.

The connection and the access to the Site implies acceptance without reservation of the Internet to all provisions of these terms. has the right to edit and update the products or services contained on this site without any notice. All these changes are applied to all users. So, each time you connect, you should read these terms.

Conditions of sale are applied to all orders that are made on this site

1- Identification of our society :

The site is published by : Artisanat Art Expo
09 Youghorta Street, Floor 1-Apartment 2 Boukornine 2093, Tunisia.
Phone. : +216 25 44 55 36 / +216 20 34 08 63
Fax : +216 71 21 11 31
This company is registered in the Commercial Register under number: A0267272008
VAT code : 000CB1061547/C
Contact : is a trademark of Artisanat Art Expo.

2- Price:

Prices are displayed in Euro, the price of delivery is not included. For all orders delivered outside of Tunisia, the price will be calculated excluding tax on the invoice. is only responsible for delivering the goods to the customer, the customer must assume all customs formalities and payment of taxes and duties of the destination country. We recommend you to check with your local authorities for possible import restrictions on the products you plan to order. change the prices at any time.The merchandise will be charged based on the current tariffs when you confirm the order and the payements.

3- Processing fee and delivery:

Delivery fees are always calculated according to weight and the destination zones.

We deliver to every country in the world, there are 3 areas:

*Europe and Arab Countries
*Maghreb Union Countries
* Rest of the world.
All orders are delivered via regular postal services.

View the delivery fees

4- Validation of a command:

The checkout process is considered as the acceptance of these Terms and Conditions.

As part of fighting against payment fraud, verify your payements before confirming your order, this may include a request for your coordinations from your bank. In this case, the confirmation of the order will be posyponed until it's validation. If the command is not validated within 21 days, the order will be canceled and the money paid will be refunded.

5- Delivery:

Orders are delivered the day after their online validation at the delivery address given by the customer.

The delivery period can take 8 days (average). Validated orders after 11am on Friday will be delivered the following Monday.

6- Payment

The customer has several means of payment to provide him /her the maximum security and safety:

- Payment by credit card
- Payment by Paypal
- Payment by international money order and Western Union
Orders are delivered only after complete payment of the products

7- After Sale Services:

*Damaged Products:

The client must verify the condition of the goods and report if any damage has occured to (09 Youghorta Street, Floor 1-Apartment 2 Boukornine 2093, Tunisia. - - 00 216 25 445 536) within 03 days after the date of receipt of merchandise. will refund or exchange damaged products.

*Restriction :

The customer has 7 days from the date of receipt of the goods to exercise his right of limitation.

In this case we can offer an exchange or refund for the products concerned within a period of 21 days.The cost of returning goods shall be borne by the customer.

Returns must be in their original packaging.Return Address: 09 Youghorta Street, Floor 1-Apartment 2 Boukornine 2093, Tunisia.

8- Responsabilities of guarantee the authenticity and conformity of products marketed to the descriptions published on the site Images and descriptions will be specified as soon as possible.

To certify all our products, the "Office National de l'Artisanat" (ONA) The national Office of Crafts controls all our orders and our invoices (before sending them to customers) to ensure better quality to all our customers and satisfy their needs. can modify at anytime the content of its website for any reason.

9- Applied law: is a registered trademark and protected by the Tunisian law,and is not responsible for the abuses of others who use fraudulently our trademark.

The applied law, is the Tunisian law and jurisdiction of the court of Tunis.