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Frequently ask questions

1. I forgot my login and / or my password?

To find your password, click on "My Account" on the top menu, you will arrive on the page that allows you to identify yourself. Then click on the link "Forgot your password?" directly or click on this link: me to send my password . We will send your password to the email address you gave when you registered.

2. My password does not work what to do?

Make sure you enter it correctly check if you are in uppercase or lowercase. If it still does not work: Click here to automatically receive a new password. Thank you to verify your email address to automatically send your new password.

3. I have not received my new password?

It may be that you submit your new password by e-mail is not instant, wait a few minutes. If, despite waiting more than 10 minutes you still have not received your new password, make another request: here

4. How do I change my password?

modify and customize your password, log in to your space "My Account" with your email and your current password.

Once identified (e), click the link "My Personal Information".

Enter your current password and enter your new personal password and then confirm your new password.

5. How do I change my account information?

Log into your space "My Account" using your e-mail address and password passe.Puis click on "My Addresses" or "my personal information," according to the information you want to change

6. How do we use the personal data of my account?

All personal information you provided on your account are used only as part of your business relationship with You have at any time the right to access, modify, correct or delete your personal data in accordance with Article 34 of the law "and Freedoms" of January 6, 1978. You can exercise this right:

You can exercise this right:

- By sending a letter to the following address: 09 rue Youghorta, floor 1-2 Boukornine Apt 2093, Ben Arous, Tunisia.

- By connecting directly to your space "My Account" on the site.

- By contacting our customer service by phone at +216 20 34 08 63

7. How to add one or more items in my cart?

When browsing the catalog of articles, click on the product you like, then you switch automatically to the product section.
Select any options in weight and color, and the quantities. Then click the "Add to Cart" and your item is automatically added to your shopping cart. You can then continue your order by logging in or decide to continue your shopping on the site. At any time, you can access your cart at the top left regardless of the page where you'll find.

8. When and how do I place my order?

You can place your order directly on the site over the Internet 24h/24h and 7d/7d. Our customer service is available at telephone +216 20 34 08 63, Monday through Friday from 8:00 a.m. to 8:00 p.m. to help you in case of difficulties to enter your order.

The order process consists of six stages. Once the selection of products made ​​in your cart, you must:

- clearly identify the products with the selected color options, sizes, ... on the site;
- indicate the amounts requested by product;
- Login or by entering your username and password that you are strictly personal, or by mentioning all the information usually required for online registration.
- clearly indicate the information required for delivery. This concerns in particular the exact address of delivery and any restrictions on access to the place of delivery (building, floor, door code ...);< br /> - indicate the mode of delivery: normal postal services for individuals air freight and for professionals;
- read and accept the terms of sale, and finally indicate the payment method selected.

Once the payment method selected, you can make payment of your order on the secure interface, that will formalize a firm and final sales contract that binds him to

9. What are the prices?

Our prices are displayed excluding VAT.

10. How do I know if the products are available?

The availability of a product is listed on the product page in question and the summary at the basket. Products are available while stocks in or subject to availability from our suppliers, however, availability can vary in the same day by the level of sales. If can not obtain a product ordered from our suppliers, we are committed to inform you as soon as possible.

11. How do I change or cancel my order?

As long as you have not made ​​the payment, you can modify or cancel the current command. For this you go to "Shopping Cart" and you modify or delete items that are in your cart.

completed an order and you have made payment, please contact customer service quickly, with your order number and part number of your or your product (s) by telephone at (+216 25 44 55 36 / + 216 20 34 08 63) Monday through Friday from 9:00 to 12:00 and 14:00 to 18:00, the contact form , or by email to, so we can help you. If we have already processed the order and put the products in delivery, you can not modify or cancel your order, otherwise you will be reimbursed for 90% of the total of your order.

12. How to see the details of my order once completed?

Space in your "My Account" and the "My Orders", you can see the command you just passed and any previous orders that you would have passed. You can also find the invoices of orders already processed by and print them.

13. How do I know if my order has been taken into account?

After validating your order and proceeded to secure payment, a confirmation email will be sent to the email address you provided when ordering. This is an order summary containing the nature, quantity, price of selected products, payment method and shipping address.

14. After how long my order ship?

Orders are delivered the day after their online validation at the delivery address provided by the client, the day after their online validation.
Delivery times are 8 days (average). Orders validated on Friday after 11am will be shipped the following Monday.
Once your order is ready to be shipped, you will receive a confirmation email, from there you can take into account the time of the carriers announced.

15. How can I track my order?

on your Space "My Account" in the "My Orders", you can follow at any time the status of your order from our warehouses in preparation to delivery to the address you provided.

16. What are the delivery methods available?

We offer two types of deliveries: Postal services-regular:

- for individuals and for all orders not exceeding 30 Kg

-The Air Freight: for professionals whose orders exceed 30 kg.

17. What are the delivery costs?

Shipping costs are calculated automatically according to the place of delivery, the total weight of items ordered, so as to ensure a cost as fair as possible. For each order, we'll show you the exact amount of postage to be paid once the delivery address and mode of transport selected before checkout.

18. What happens if I am absent for receiving the package?

If no, your post will leave a card in your mailbox, you can collect your package to the address and in the manner provided by the carrier. The packages are kept pending at the post office for 15 calendar days. If not collected on time by the carrier, the goods will be returned to

19. How are products packaged?

The articles are presented in packages All items are then packed in a cardboard-and paper craft unmarked, without mention voluntary label of the package, in order to limit theft.

20. A gift is this possible?

If you want a gift, you just have to specify at the time of validation of your basket. You can also write a custom message that will be printed on a card badged and added to the package. Your order will be prepared with the utmost care and packaged in an elegant package with the effigy of

21. It lacks an article in my package or product is damaged, how?

If a problem of delivery of your order, please contact as soon as possible customer service to inform of any anomaly, via our online form, our address or by phone at 216 20 34 08 63 / + 216 25 44 55 36.